Spidertech Order and Shipping Policy
Order Processing Time
All orders received no later than 1:00 PM EDT will require 1 - 2 business days for processing and packaging at our warehouse before being shipped.
Orders are processed on Monday - Friday, except for national holidays & weekends. Please be aware that orders may experience longer processing and delivery times during holidays.
Shipping Options and Delivery Timelines
|Shipping Options||Shipping Cost||Estimated Delivery Timelines|
|Standard Shipping||$12||5 to 7 business days|
|Express Shipping||$16||3 to 5 business days|
* Shipping times above are based on orders placed by 1:00PM EDT
* Non-Continental & remote locations shipping charges will be quoted based on address
* Shipping days exclude weekends and holidays
* Delivery times to PO boxes and remote locations may be longer than above timelines
SpiderTech is partnered with Federal Express, UPS and Canada Post and reserves the right to change the carrier used to best deliver your order.
Our carrier partners make every attempt to deliver your product as fast as possible. SpiderTech cannot guarantee delivery times; to ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least two weeks prior to ensure timely delivery.
Curbside Pickup Option (for local customers)
Quick and Easy Curbside Pickup is the fastest and safest way to get your purchases. Simply place your order online for pickup, we’ll get your order ready in as little as 24 hour.
- Place your pickup order online.
- Wait for your
Ready to Pick Upemail before heading to the store.
- Bring your email and 2 pieces of ID
Our office is located at:
115 Ridgetop Rd
Scarborough, Ontario, Canada
Hours of Operation:
(excluding statutory holidays)
Failed Delivery Attempts
Three delivery attempts will be made before the package is returned. Once returned, a $10 rerouting will be applied on all packages reshipped. To avoid this inconvenience, we recommend delivery to a commercially zoned business address or have someone present to receive your package.
SpiderTech will send you a shipment confirmation with tracking information for your reference. Please check your spam folder and make sure SpiderTech.com is an accepted email address.
Changes to the shipping service will be accommodated whenever possible if the order has not yet shipped.
You will receive an email containing your tracking number as your order ships. At our distribution centres, tracking numbers are assigned to packages once they are finished, packed and are ready for courier pick-up. However, it may take up to 24 hours before the package is checked into the carrier's tracking system. If you still have questions about your order, please contact our customer service department at firstname.lastname@example.org.
We understand the difficulties that arise when you are unable to access up-to-date tracking information for your package. Please rest assured that our delivery experts are hard at work making sure that your package reaches its destination as quickly and safely as possible.If you still have questions about your order, please contact our customer service department at email@example.com.
FOR ALL US ORDERS:
Under certain circumstances we also may ship from our Canadian warehouse to ensure timely delivery of your order.
Non-Continental & remote locations shipping charges will be quoted based on the address provided.
Due to COVID-19 shipping times may be delayed. Please add 5-7 days to the time frames above Visit the individual carrier’s website for the latest updates on any service disruptions that may impact you. Thanks for your patience as we work to keep you motivated and moving.
Our Masks and FaceWear are NON-Medical Grade Masks. You must consistently and strictly adhere to good hygiene and public health measures, including frequent hand washing and physical (social) distancing. We recommend you regularly review, and monitor guidance set out by relevant health authorities.
SpiderTech reserves the right to change this policy at any time. Please check back from time to time to note any changes.